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Privacy Policy
1. We respect your privacy
Lydo respects the privacy of customers and website visitors. As such, we are committed to protecting personal information and adhering to the applicable privacy laws, including the Data Protection Act 2018 (GDPR) in the United Kingdom. This policy explains how we collect and use personal information.
When we refer to "personal information", we mean any information that identifies you or is related to you
2. Collection and use of personal information
We may receive personal information from you directly or from third parties in various ways, such as when you interact with us online, in person, or when we provide services to you. We may collect basic personal information such as your name, email address, and phone number, as well as additional information such as financial or credit card information, feedback, and survey responses. We may use this information to provide you with information, updates, and our services, and to communicate with you by phone, third party communication services such as Zoom and Skype etc. or email.
3. Disclosure of your personal information
We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as required for the delivery of our services or to comply with legal requirements. All employees or freelancers that work directly for Lydo are bound to a non-disclosure agreement which legally prevents them from sharing any information, intellectual property, or personal details provided by our customers out-with of the bounds of the Lydo systems and team, however, some assets such as images, videos, products, screenshots, designs, and information provided by our customers, may be stored on team devices offline only for the duration of a project, in order to successfully deliver the service.
4. Security of your personal information
Lydo is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we take measures to safeguard and secure your information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.
The responsibility for the transmission and exchange of information lies solely with you. We cannot provide a guarantee regarding the security of any information you transmit or receive. While we implement measures to prevent unauthorized disclosure of information, we cannot guarantee that any personal information we collect will not be disclosed in a manner that contradicts this Privacy Policy.
5. Access to your personal information
You may request details of personal information that we hold about you in accordance with the Data protection Act 2018 (GDPR). You may request access to your personal information held by us or ask us to correct any inaccuracies. If you have any complaints about our privacy practices, please contact us at contact@lydo.io and we will address your concerns.
6. Complaints about privacy
Please direct any concerns regarding our privacy policies to contact@lydo.io. We take these concerns very seriously and will promptly respond to your written complaint.
7. Changes to Privacy Policy
Please be aware that we may update this privacy policy from time to time, so we encourage you to review it regularly to stay informed of any changes.
8. Website
When you come to our website (www.lydo.io) we may collect certain information such as the type of browser used and the operating system. This information is used to analyse how people use our site so that we can improve our services.
9. Use of Cookies
We may use cookies occasionally on our website. Cookies are small files that a website uses to recognize you when you revisit the site and to save information about your use of the site. Cookies do not harm your computer or give access to your personal information. Most web browsers automatically accept cookies, but you can choose to decline them, however, this may limit your ability to access all features of our website. Our website may use cookies to analyze website traffic and enhance visitor experience. Cookies may also be used by third-party services to display relevant ads to website visitors. These ads may appear on our website or other websites you visit.
10. Third party websites
At times, our website may contain links to other websites that are not owned or managed by us. These links are provided for your convenience only, and do not indicate our sponsorship or endorsement of those websites. Please note that we have no control over and are not responsible for the privacy practices of other websites. We recommend that our users exercise caution and carefully review the privacy policies of every website that collects personally identifiable information, especially when they leave our website.